Shipping policy

Shipping Policy

Express Coffee (Huntingdon) Ltd t/a Amici Coffee
Effective from: [Insert Date]

1. Delivery Areas

We currently deliver to addresses within the United Kingdom.
For international enquiries, please contact us directly before placing your order:
Email: [Insert Email]
Phone: [Insert Number]

2. Delivery Services & Times

We use trusted couriers such as Royal Mail, DPD, or Evri, depending on the product and destination.

Product Type Estimated Dispatch Time Estimated Delivery Time
Coffee (beans/ground) 1–2 working days 2–4 working days
Accessories & Clothing 1–2 working days 2–4 working days
Sage Coffee Machines 1–3 working days 2–5 working days

Orders placed on weekends or bank holidays will be processed the next working day.

3. Shipping Costs

Order Value UK Standard Delivery Fee
Under £40 £3.95
£40 and over (non-machines) Free
Sage Machines (any value) Free Tracked Delivery

All Sage machines are shipped with tracking and insurance as standard.

4. Order Processing

  • Once your order is placed, you will receive a confirmation email.

  • A second email with tracking details will be sent once your order is dispatched.

  • We aim to dispatch all in-stock items within the timeframes stated above.

If any item is out of stock, we will contact you promptly with an estimated delivery date or alternative option.

5. Delays and Delivery Issues

While we work hard to meet delivery estimates, there may be occasional courier delays beyond our control. If your order is delayed:

  • Please allow up to 7 working days before contacting us.

  • For urgent issues or time-sensitive deliveries, contact us directly.

6. Click & Collect (If Applicable)

If you offer local pickup:

Customers may select Click & Collect at checkout. You will receive a notification when your order is ready for collection from:

Amici Coffee
[Insert Address]
[Insert collection times]

7. Damaged or Missing Items

If your parcel arrives damaged, incomplete, or does not arrive:

  • Notify us within 7 days of delivery or expected delivery.

  • Email photos and a description of the issue to: [Insert Email].

  • We will arrange a replacement or refund in line with our Returns Policy.